Terms and Conditions
- www.breastcancercampaign.org is an online charitable, awareness, fundraising, information, and education Website operated and owned by Breast Cancer Campaign ("Breast Cancer Campaign")
- Breast Cancer Campaign is a charity registered by the Charity Commission for England and Wales (no. 299758) and a company limited by guarantee registered in England (no. 05074725) whose registered office is at Clifton Centre, 110 Clifton Street, London EC2A 4HT.
- These terms and conditions ("Terms") apply to all and any use of the Website available at www.breastcancercampaign.org and its Content ("the Website") and all Intellectual Property Rights therein.
- the Website and references to the Website includes each part of it and the Content, which is made up of and includes:
- any and all articles, images, text, videos and other content and materials produced by or for Breast Cancer Campaign and made available for download from the Website ("Produced Content")
- any and all articles, images, text, videos and other content and materials uploaded, submitted, transmitted, posted or otherwise placed on the Website by its users ("User Content");
- any comments, postings, emails, messages and other communications made to or using it or any message board or similar services run or made available on or through it ("Communications").
- By "Intellectual Property Rights" what we mean is all ownership rights and interests in copyright, design right, database right, patents and any rights to inventions, know-how, trade and business names, trade secrets and trade marks (whether registered or unregistered) and any applications therefor and other like rights.
- By using the Website you represent and confirm that you understand, accept and are able to understand and accept these Terms and agree to be bound by them.
- If you do not accept or understand these Terms you should not use the Website. That includes by using, posting or accessing the Content or Communications.
- If you are under the age of 13 and don't understand these Terms or their meaning, please ask a parent or guardian to explain them and their meaning to you.
- Breast Cancer Campaign may make alterations to these Terms from time to time and these variations shall become effective immediately upon being accessible from www.breastcancercampaign.org/terms.
- To use certain features of the Website, you may need to set up an account (including setting up a username and password).
- Any username and password issued to you is personal to you, so that you can use and access the Website. You should not disclose them to any third party without Breast Cancer Campaign's prior written consent or let anyone other than you use your account.
- You are responsible for keeping your username and password confidential.
- You are also responsible for your account and for all use of it and any activities that occur using your username, password or other account information.
- All email and other communications sent by Breast Cancer Campaign (including attachments) are intended only for the addressee and/or others authorised to receive them.
Use of the Website
- You MAY download and use the Website and the Content on it via the internet solely for your private, non-commercial, personal use and related charitable purposes.
- Breast Cancer Campaign grants you a non-exclusive, limited licence to download and use the Website and the Content via the Internet solely for your private, non-commercial, personal use and related charitable purposes.
- These Terms and the rights granted by them do not give you any rights of ownership in the Website and should not be construed as a sale or transfer of any copyright or other right.
- You may not transfer, sub-license or deal in this right without Breast Cancer Campaign's prior written agreement.
- You agree not to:
- use the Website or any Content for any commercial or business purpose (this does not include charitable purposes);
- include contact details intended to facilitate communication of any sort (email address, postal address, phone number, web address etc.) in any Communication or User Content;
- use your access to the Website, or information gathered from it, for the sending of unsolicited bulk email or any spam;
- process or otherwise use the information contained on or within use the Website or any Content for any illegal or immoral purpose or use or process the same unfairly.
Content and Intellectual Property Rights
- You will be responsible for any Content that you upload, submit, transmit, post or otherwise place on or through the Website and you accept full responsibility and liability for that Content. Breast Cancer Campaign shall have no liability in relation thereto.
- By uploading, submitting, transmitting, posting or otherwise placing any Content on or through the Website you expressly agree and confirm that:
- you are not a minor or else have your parent's or guardian's permission to do so on these Terms;
- your Content may be used on and in connection with the Website;
- your username may be advertised and used in connection with your Content;
- you grant to Breast Cancer Campaign the non-exclusive, irrevocable, worldwide, perpetual, royalty free right and licence to use such Content on and / or in connection with the Website and to give all consents (if any) which Breast Cancer Campaign requires including under copyright and other intellectual property, data protection and privacy laws worldwide , for that use only;
- you own or have proper licences, permissions and other consents in place in respect of all features and resources used in the Content;
- any Content you submit and the use of it as envisaged by these Terms does not and will not infringe any third party Intellectual Property Rights or other rights;
- you are entitled to grant the rights granted and you are not under any contractual or other obligations preventing you from doing so;
- you have received all necessary permissions and consent required for the use of any Content by Breast Cancer Campaign, as described in these terms and conditions;
- that you have not granted any other person any rights that are inconsistent with the licence granted above.
Copyright, Trade Marks and other Intellectual Property Rights
- All Intellectual Property Rights in the Website design and software and all Produced Content belong to and vest in Breast Cancer Campaign, or are licensed to Breast Cancer Campaign unless otherwise specified. All such rights of Breast Cancer Campaign are hereby asserted and reserved.
- In respect of the Website (including the Content) you shall not:
- make any commercial use without Breast Cancer Campaign's prior written consent (this does not include use for reasonable charitable purposes);
- provide hypertext links, URL Links, graphic links, hyperlinks or other direct connection for profit or gain to them without Breast Cancer Campaign's prior written permission other than for reasonable charitable purposes;
- display, publish, copy, print, post or otherwise use them and the information contained therein for the benefit of any third party or Website without Breast Cancer Campaign's prior written consent, except for reasonable charitable purposes;
- hack, attempt to hack, modify, adapt, merge, translate, distribute, transmit, use, re-use, re-post, disassemble, decompile or reverse engineer or create derivative works out of the Website or any Content or information contained in it, for any purpose other than as expressly permitted above unless expressly permitted by applicable law;
- remove, disable, modify, add to or tamper with any program code or data, copyright, trademark or other proprietary notices and legends;
- create software which mimics data or functionality in the Website;
- use or deal in the Website except as permitted by these Terms.
- You agree to comply with all other applicable rules available on the Website.
- You must retain all copyright notices and other proprietary notices contained on the Website and the Content.
- All third party Intellectual Property Rights are the property of their respective owners and Breast Cancer Campaign makes no warranty or representation in relation thereto.
Forum and Communications
- the Website is an online charitable, awareness, fund raising, education and information service and ancillary to this Breast Cancer Campaign is involved in the transmission, hosting, caching, storage, retrieval and dealing with User Content and third party Communications without review, selection or alteration of their content - for which it is a mere conduit.
- The views expressed in any User Content or Communications are the views of the individual authors and not those of Breast Cancer Campaign unless specified otherwise by Breast Cancer Campaign.
- Breast Cancer Campaign is not responsible for and disclaims all liability in respect of any comments, views or remarks expressed in any User Content or Communications.
- By using the Website you acknowledge that Breast Cancer Campaign has no responsibility to review the content of any User Content or Communications and that all User Content and Communications are made available on the basis that Breast Cancer Campaign is not required to and does not exercise any control or judgement concerning their contents.
- Notwithstanding the foregoing Breast Cancer Campaign shall be entitled to remove or reject any User Content or Communications and remove or suspend your ability to access, upload, submit, transmit, post or otherwise place User Content or Communications on or through the Website for any reason.
- You agree that Breast Cancer Campaign may use, publish, edit, modify and adapt your User Content and Communications for any and all purposes relating to the Website and the business of Breast Cancer Campaign and you hereby grant it an unrestricted non-exclusive licence to do so and waive all so called moral rights in your Communications.
- You agree and undertake that you will not upload, submit, transmit, post or otherwise place User Content nor make any Communication or post to or transmit to the Website any statement or material that:
- is unlawful or which gives rise to civil or criminal liability;
- promotes any illegal or unlawful activity;
- infringes any copyright or other intellectual property right of any third party or assists infringement or piracy;
- includes any computer virus, worms, logic bombs or other malicious software or technically harmful data;
- is abusive, pornographic, defamatory, discriminatory or obscene;
- harasses any person;
- markets or promotes any third party;
- which seeks or attempts to make any arrangement to meet a child under the age of 16 or which may have such a meeting as its object or effect;
- contains any restricted material, including but not limited to passwords, medical information or confidential information of any person; or
- solicits, invites, encourages, advocates, incites or provokes any or all of the foregoing.
- It is a known risk of internet usage that people are not necessarily who they say they are. People may provide information or behave in a way that is unreliable, misleading, unlawful or illegal. Breast Cancer Campaign has no way of telling if statements made by other users are true. This is a decision that can only be made by you. You should therefore exercise of some degree of caution when using any Website. By using the Website and its services you accept that this is the case and accept that you therefore use the Website at your own risk. PLEASE TAKE PARTICULAR CARE IN RELATION TO THE DISCLOSURE OF YOUR OWN PERSONAL INFORMATION SUCH AS YOUR SURNAME, ADDRESS, EMAIL ADDRESS, TELEPHONE NUMBER AND PLACES YOU GO.
- Breast Cancer Campaign provides and maintains the Website for personal information, education and entertainment, on an "as is" basis
- Breast Cancer Campaign shall be liable only to provide its services with reasonable skill and care and gives no other warranty in connection with the Website.
- Third party Websites and online services to which the Website links ("External Sites") have not been verified or reviewed by Breast Cancer Campaign.
- All use and access of External Sites is made at your own risk.
- Breast Cancer Campaign gives no warranty in connection with the Website other than as expressly stated and to the maximum extent permitted by law, Breast Cancer Campaign excludes liability for:
- any loss or damage of any kind howsoever arising, including any direct, indirect, special, punitive or consequential loss whether or not such arises out of any problem which Breast Cancer Campaign has been made aware of;
- the accuracy, currency or validity of the information and material contained within any User Content or Communications or the Website;
- any interruptions to or delays in updating the Website;
- any incorrect or inaccurate information on the Website;
- the infringement by any person of any copyright or other Intellectual Property Rights of any third party through any User Content or Communication or use of the Website;
- the availability, quality, content or nature of External Sites;
- any transaction involving External Sites;
- any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading the Website, or any User Content or Communication;
- all representations, warranties, conditions and other terms which but for this notice would have effect.
6. Breast Cancer Campaign does not warrant that the operation of the Website will be uninterrupted or error free.
7. Breast Cancer Campaign will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen contingency beyond its the reasonable control including Internet outages, communications outages, fire, flood, war or act of God.
8. Except as provided above there are no other warranties, conditions or other Terms, express or implied, statutory or otherwise, and all such Terms are hereby excluded to the maximum extent permitted by law.
9. These Terms above are subject to your statutory and common law consumer rights and shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall it exclude or limit Breast Cancer Campaign's liability for death or personal injury resulting from its negligence nor any fraudulent representation.
10. You agree that in relation to your use of the Website you will not in any way conduct yourself in a manner which is unlawful or which gives rise to civil or criminal liability or which might call into disrepute the Website.
11. You hereby indemnify, defend and hold Breast Cancer Campaign and Breast Cancer Campaign's affiliates and Breast Cancer Campaign's officers, directors, owners, agents, information providers, affiliates, licensers and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including reasonable attorney’s fees) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms or claims arising from your use of the Website any Communications and any use of your membership account. You shall use your best efforts to cooperate with Breast Cancer Campaign in the defence of any claim. Breast Cancer Campaign reserves the right, at Breast Cancer Campaign's own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.
Donations and Product Purchases
You can make donations to Breast Cancer Campaign or purchase products advertised in the Website shop ("Products") in the following ways:
- by telephoning 020 7749 4114;
- via the Website service;
- When you place an order for Products in any of the ways described above (your "Order") this will be deemed an offer to buy the Products for the price stated, subject to these Terms.
- Following acceptance Breast Cancer Campaign may cancel a sale and not supply the Product if it is reasonable to do so and may change or discontinue the availability of any Products at any time at its sole discretion.
- You may cancel your Order of Products at any time up to the end of the 28th calendar day after receiving it if it is unused and in its original packaging. In that case please return it to us and on receipt Breast Cancer Campaign shall, as soon as possible, refund or re-credit your account with any sum debited by it from your credit card or debit card or other method of payment in respect of that Product.
- Price and Payment
- Prices are quoted in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate.
- Payment may be required before the Product is provided and if not ,payment is due from the moment the Order is accepted.
- Payment may be made by credit card, debit card, cheque or postal order. Outside the UK all payments must be by credit or debit card.
- Orders and Donations may be processed online, or over the phone, using a credit or debit card (currently VISA, MasterCard, Delta, Maestro and Switch/Solo). We aim to debit money from your account within three working days after receiving your Order.
- You will not be charged for any Orders that cannot be fulfilled and where appropriate Breast Cancer Campaign will re-credit to your account any sum debited by Breast Cancer Campaign.
- Breast Cancer Campaign cannot guarantee that a particular Product will always be available.
- All Order details and invoices will be sent to the credit card billing address and not the delivery address where they differ.
- In the UK, you may pay by cheque or postal order if you wish.
- Please make cheques payable to Breast Cancer Campaign. Please also send us a covering letter detailing your Order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
- Your statutory rights are unaffected by these Terms.
Raffle and Lottery policies
Law and disorder policy
Breast Cancer Campaign will only conduct its lotteries with a registered External Lottery Manager. The External Lottery Manager will:
- keep a record of all tickets that have been distributed.
- provide information for any police checks of a Lottery Ticket seller that may be carried out. They are able to provide address details and details of any monies sent in for tickets received.
- operate from a secure premises, with fire safes in situ, and contractors such as Securicor.
- process all entries and handle all monies received for a lottery. All monies are held in a trust account and paid directly to Breast Cancer Campaign when reconciled and invoiced.
Breast Cancer Campaign has robust procedures in place to ensure that the money donated to the charity is used for its charitable purposes, primarily to fund ground-breaking breast cancer research across the UK and Ireland.
The charity has a number of policies in place which help safeguard this:
· Anti-fraud policy (see attached)
· Whistleblowing Policy (see attached)
Fair and open draws policy
- All draws are conducted at the External Lottery Manager’s premises in plain sight of individuals that ensure the draw meets its obligations.
- Draws are conducted at random using a random number generator or using a blind draw.
- Draw results and winners are published on the lottery website and winners information is also available on request.
- Game rules and terms and conditions are published online, on entry forms and the reverse of tickets. A copy of the rules and terms and conditions are also available on request.
- The following telephone complaints procedure is in place:
i. Initial complaints will be dealt with at the External Lottery Managers office
ii. A log will be made of the time of the call, caller’s contact details, details of who took the call, the nature of the complaint and the resolution. These logs will be retained for 3 years.
iii. In the first instance if the complaint cannot be resolved, the External Lottery Manager will engage IBAS to mediate the dispute.
iv. If the complaint cannot be resolved the issue will be passed to Breast Cancer Campaign for resolution internally and feedback to the player.
- The following written complaints procedure is in place:
i. Complaints will be acknowledged within seven working days of receipt
ii. All correspondence will be logged, detailing the individual’s contact details, who dealt with the complaint, the nature of the complaint and what steps were taken to resolve the complaint. These logs will be retained for 3 years.
iii. In the first instance, if the complaint cannot be resolved, the External Lottery
Manager will engage IBAS to mediate the dispute.
iv. If the complaint cannot be resolved the issue will be passed to Breast Cancer Campaign for resolution internally and feedback to the player.
Responsible gambling/ problem gambling procedure
Breast Cancer Campaign has put in place the following procedures to encourage people to gamble responsibly and seek help should gambling become a problem:
- The gambleaware helpline number and website address is included on all tickets and entry forms to lotteries as well as our website address that includes information on gambling.
- Information is displayed on our website encouraging people to gamble responsibly and recognise the signs of problem gambling. We also include the gambleaware’s helpline and website details for people to refer to should they need further help.
- There is a limit on the number of weekly lottery entries that can be bought by an individual.
- Players can request a self exclusion from our database for further addressed lottery mailings.
Protection of children and the vulnerable
The following procedures are in place to prevent under-age players from participating in lotteries:
- The External Lottery Manager will ensure that the design, appearance and play styles of lottery does not have particular appeal to young people.
- On all data lists used for the promotion of lotteries all persons under the age of 16 will be excluded.
- The minimum age for play is detailed on the back of all tickets and entry forms produced.
- Within the Terms and Conditions of play which can be accessed by the player it clearly states that any person who falsifies their age will automatically forfeit the right to a prize, thus discouraging participation.
- Any player who is found to be less than 16 years of age will have any monies paid in relation to the lottery returned to them.
- Where lottery tickets are being sold on a regular basis in a retail environment the External Lottery Manager’s policy will be to ensure a refusal register is maintained, a “think 21” policy is in place and that under age play is incorporated into staff handbooks and training. Tickets will only be sold by those who are 16 years or over.
- For individuals who have paid online or over the telephone with a debit card, a search may be undertaken with a third party for the purpose of verifying that they are aged 16 or over.
The following procedures are in place to prevent play by vulnerable people from participating in the weekly lottery:
- The External Lottery Manager will cease any promotional activities if notice is received from a vulnerable person’s carer and remove the name of the recipient from any databases.
- Where lottery tickets are being sold in retail, we will encourage the maintenance of a refusal register for those considered incapable of making an informed decision about purchasing ticket
- Without limit to any other rights it may have Breast Cancer Campaign may remove, restrict, cancel or suspend access to and use of the Website and Content or other considers (in its sole discretion) that you have breached of any of these Terms. Termination shall be without prejudice to the accrued rights of Breast Cancer Campaign.
- Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law (but subject to your statutory and common law consumer rights).
- Breast Cancer Campaign acts as principal on its own account and not as agent for you or any other person.
- If Breast Cancer Campaign does not enforce any provision of this agreement such will not be considered a waiver of any provision or right.
- In the event that any part of these terms and conditions is held to be unenforceable, such part will at Breast Cancer Campaign's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
- These terms and conditions constitute the entire agreement between you and Breast Cancer Campaign and shall apply to the exclusion of all other terms or conditions of contract which you may purport to propose.
- Reference to the word "include" and "including" shall mean and be read as "include without limitation" and "including without limitation" in these Terms.
- Use of Breast Cancer Campaign and these terms are subject to the laws of England which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use and shall be construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
- The Website is intended for and directed at the UK and no representation or warranty is made as to whether the Website complies with the regulatory regime and local laws of any other countries.
- By using the Website you undertake that you have the necessary hardware, software and capability required for its use including in relation to Content, Communications, email and web usage.
- All questions, comments or enquiries should be directed to Breast Cancer Campaign at email@example.com, on 020 7749 4114, via the online form or at Breast Cancer Campaign, Clifton Centre, 110 Clifton Street, London EC2A 4HT.
At Breast Cancer Campaign, we aim to provide a high quality service to our supporters on whom we rely to fund and support our vital breast cancer research work, and to all members of the public, who may access information about our work.
We are committed to establishing and maintaining good relations with all supporters, campaigners, donors, partners, volunteers and members of the public and we aim to always treat people with respect. Breast Cancer Campaign is a member of the Fundraising Standards Board and as such complies with the six key pledges in the Fundraising Promise.
When things go wrong
We recognise that there may be times when we do not meet our high standards of supporter care. When this happens, it is important that we know so that we can effectively deal with the situation, try to prevent it from happening again and learn from our mistakes.
Your feedback matters to us
At Breast Cancer Campaign, we openly welcome feedback, comments, suggestions and complaints. We actively encourage you to contact us with your feedback, whether good or bad. Complaints are especially important to us as they may help us to see where our procedures or activities might be improved.
Our promise and commitment to you
We promise to take all complaints seriously and to deal with them in a timely manner.
How to complain
You can call us, write to us or email us about your complaint and our staff will be pleased to help.
Step 1: Contact us
The first step is to contact a member of our Supporter Care Team, ideally by telephone as this is often the most effective way for us to find out exactly what has happened and to strive to resolve the situation quickly and efficiently, hopefully to your satisfaction.
Please call our Supporter Care Team on 020 7749 4114 between 9am and 5pm Monday to Friday.
We will try to resolve the problem straight away if we can. If we can't do this, for example, because the information we need is not to hand, or because we need to carry out further investigation, then we will make a record of your complaint and agree the best way and time to contact you. This will normally be within five working days unless we make some other arrangement that is acceptable to you.
If you prefer to write to us about your complaint, please send your letter, together with your name, address and contact telephone number to:
Supporter Care Team
Breast Cancer Campaign
110 Clifton Street
You can also email your complaint to firstname.lastname@example.org
Please include your full name, address and contact telephone number together with details of your complaint.
Step 2: Taking your complaint further
If, after contacting our Supporter Care team, you are still unhappy, the next step is to put your complaint in writing, either by letter or email and send this to the Complaints Co-ordinator at the postal or email address below. Please set out clearly the details of the complaint, explaining why you are not satisfied with our response and what you would like us to do to put things right.
We promise that your complaint will be dealt with promptly and in confidence
Upon receipt of your complaint, we will investigate the matter thoroughly. If we cannot resolve the matter immediately, we will contact you within five working days of receipt of your complaint to let you know when you can expect a full response. We strive to respond in full to complaints within ten working days. If the matter requires further investigation beyond ten days, we will contact you to advise when you can expect our response. In most instances, this will be within 21 working days.
Step 3: The next stage
If, upon receipt of our written response you are still not satisfied, please let us know in writing. Your complaint may be passed to our Senior Management Team or to our Chief Executive's office for further investigation and response. You can expect to receive a full response from them within ten working days from receipt of your subsequent letter or email.
Step 4: Taking your complaint outside the organisation
If your complaint is about our fundraising work or activities and you are not satisfied with our response, you are entitled to take your complaint to the Fundraising Standards Board. This is the self-regulatory scheme that works to ensure that organisations raising money from the public do so honestly and properly.
Our contact details are:
Fundraising Standards Board (FRSB)
Telephone: 0845 402 5442